Delivery info
Same-Day Dispatch
Stock items are shipped the same day if ordered before 4PM, using your chosen delivery method. For heavier or international shipments, please confirm delivery charges at the time of ordering.
Some items may not be in stock and may take longer to dispatch. In the event of abnormally long delivery times, you will be notified via email.
International Deliveries
If you’re ordering from outside the UK, import duties and taxes may apply once your goods reach their destination. These costs are your responsibility.
We recommend contacting your local customs office for guidance.
As the purchaser, you’re considered the importer of record and are responsible for complying with local laws. Your order may be inspected by customs, and packaging may show signs of tampering.
UK consumer protection laws may not apply outside the UK.
Delivery Discrepancies
Any delivery issues or discrepancies must be reported within 3 working days of receiving your items.
Free UK shipping over £200
When you spend over £200, a free delivery option will be provided to you on checkout. This offer only applies to orders to UK mainland addresses.
Returns info
Returns Process
We aim to provide high-quality products. If a return is necessary, please contact our customer service team to request a Returns Authorisation Number (RA number). No returns will be accepted without one.
Non-Returnable Items
Custom-made, special-order, or non-returnable items are not eligible for return. We are not obligated to accept returns outside the agreed terms.
Restocking Fees
Returns may be subject to a restocking fee, depending on the item and circumstances. This will be confirmed when arranging the return.
Return Conditions
RA number must be clearly visible on the outside of the package.
Returns must be sent using a traceable delivery method.
Items are inspected upon receipt. A refurbishment fee may apply if the product is:
Missing parts
Damaged
Marked or soiled
Warranty Returns
Most items come with a 1-year return-to-base warranty.
Faulty items within 12 months may be returned for repair (RA number required).
Items reported faulty within 5 days of delivery are considered DOA and will be prioritised.