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Privacy Policy

Date last reviewed: April 16, 2025

1. Introduction

BetterBox Communications Ltd (“BetterBox”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

BetterBox Communications Ltd
Company Number: 2321771
Registered Office: 28-29 Clarke Road, Mount Farm, Milton Keynes, UK, MK11LG
ICO Registration Number: Z7955843

3. Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, job title.

  • Contact Data: Home or work address, email address, telephone number.

  • Financial Data: Payment details, billing and delivery addresses.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about how you use our website, products, and services.

  • Communication Data: Records of communications with us, including call recordings for quality and training purposes.

4. How We Use Your Information

We use your personal data for the following purposes:

  • Contractual Necessity: To process and fulfill your orders, manage payments, and deliver products and services.

  • Legitimate Interests: To manage our relationship with you, improve our website and services, and ensure security.

  • Legal Obligation: To comply with legal and regulatory requirements.

  • Consent: To send you marketing communications, where you have consented to receive them.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties to facilitate our services:

  • Service Providers: Payment processors, delivery companies, IT service providers.

  • Professional Advisors: Accountants, auditors, legal advisors.

  • Regulatory Authorities: Where required by law or regulation.

6. International Transfers

We may transfer your personal data outside the UK. When we do, we ensure appropriate safeguards are in place to protect your data, in compliance with UK data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under data protection laws, you have rights including:

  • Access: Request access to your personal data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request restriction of processing your data.

  • Data Portability: Request transfer of your data to another party.

  • Objection: Object to processing of your data.

  • Withdraw Consent: Withdraw consent at any time, where we rely on consent to process your data.

To exercise any of these rights, please contact us at order@betterbox.co.uk.

10. Cookies

Our website uses cookies to enhance user experience. 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: order@betterbox.co.uk
Phone: +44 (0)1908 633 815
Address: 28-29 Clarke Road, Mount Farm, Milton Keynes, UK, MK11LG